Shipping

Product

You must be of legal smoking age in your state/country and you must be at least 21 years old.

We authenticate with agechecker.net

All authentic LooseLeaf products come with a verification QR code that can be scanned and authenticated on our website: https://looseleaf.com/pages/verify

Please check for a verification QR code before you purchase and always verify your packs! 

Sign up for our rewards program to earn points and redeem them for discounts or refer a friend and get 10% off!

Order & Shipping FAQs

All packages are shipped via USPS. You can track your package (s):USPS.

Please note, if you order multiple items, you may receive multiple tracking numbers.

We are not responsible for any lost, stolen, damaged merchandise or delayed delivery once we have shipped your order. Once you have received a delivery confirmation number and shipping label, any claims should be made with the carrier. We can only control our own business.

You will receive a feedback email from us once the order has been delivered after which you can post a review in our website. Your review helps expand our community!

We do not offer international shipping. We only ship to United States.

We do not accept any returns or offer any refunds. ALL sales are FINAL. 

EXCHANGES

We aim for 100% product satisfaction. If you have a problem with any product received, please send a picture of the concern and your order number to support@looseleaf.com within 30 days of the purchase date.

You will need to provide us the following:   

1.Order Number 

2.Picture of the defective wrap and QR code scratched on the bag/box.

Please allow up to 5 to 7 business days for us to verify and process an order. Please allow an additional 7-10 business days for delivery.

All orders are final and we do not change orders after they are placed.

We have a comprehensive fraud prevention system that automatically flags and cancels orders that are potentially fraudulent.

If an order is cancelled, the payment will be credited to the original payment method within 3 to 5 business days.

We reserve the right to cancel an order at anytime. Similarly, we reserve the right to request additional information from our customers for verification purposes.

Account FAQs

Sign up here!

Click on Forgot password: Forgot Password

Once you have logged in to your account, you can view the orders placed for the last 6 months!

Wholesale

For wholesale and distribution inquiries: Sales@LooseLeaf.com